Privacy Policy

Trail Side Hospitality LLP operates Rivanta Resorts and Ojos by the River. This notice describes the personal information involved in enquiries made through this website.

Enquiries and reservations

This website links to our room-booking page, Ojos table reservations, telephone and WhatsApp. You choose whether to open these services and provide your details there. This website does not ask you to enter payment credentials or identity documents.

Optional visit analytics

On the live Rivanta domain, you can choose whether to allow optional Google Analytics. If allowed, we measure site visits and clicks on booking, dining reservations, calls, WhatsApp and directions. We do not add guest names, phone numbers, message text or payment information to these website events. Analytics is disabled on the review preview.

Your choices

Optional analytics is not loaded until you allow it. Your preference is stored in your browser for up to 180 days and can be changed through Cookie preferences. External reservation and messaging services have their own privacy notices and practices.

Security, retention and rights

We seek to restrict access to guest information and retain it only as needed for legitimate operational and legal purposes. Individuals may contact us to request information about access, correction or deletion where applicable law provides those rights.

Contact and complaints

Contact details are available on our Grievance & Contact page. For a privacy request or complaint, contact the Rivanta team through the phone or WhatsApp channels listed there. Include enough information to identify your enquiry without sending identity documents or payment credentials through the public website.

Changes to this Privacy Policy

Trail Side Hospitality LLP may update this Privacy Policy from time to time. The current version will be published here, and visitors should review it before submitting personal information. Where applicable data-protection law requires notice or consent for a change in personal-data processing, we will meet those requirements. An update does not remove rights provided by applicable law.