Guest & Property Policies
Check-in and check-out
Standard check-in: 1:00 PM. Standard check-out: 10:00 AM. Guests arriving after 6:00 PM should notify reception in advance. Early check-in and late check-out are subject to availability and applicable disclosed charges.
Identification
Guests must present valid government-issued identification as required by applicable law. The primary booking guest must be at least 18. Foreign-national registration and identity requirements apply as required by law.
Visitors and room occupancy
Occupancy limits apply to each room category. Day visitors may use permitted common areas. Visitors entering guest rooms must follow front-desk registration requirements and applicable charges. Visitors remaining after 8:00 PM must register with a valid government ID and are charged as additional overnight guests.
Smoking and safety
Guest cottages are non-smoking. Smoking is permitted only in designated outdoor areas. A ₹3,000 cleaning charge applies to smoking inside cottages, subject to applicable law. Illegal substances and dangerous or disruptive conduct are prohibited.
Property care
Guests may be charged reasonable documented costs for damage or missing items caused by misuse or negligence. Lost keys or access cards attract a ₹1,000 replacement fee and must be returned at check-out.
Housekeeping and meals
Housekeeping is ordinarily available 9:00 AM–5:00 PM. Room service is generally 9:00 AM–11:00 PM, with last kitchen orders at 10:00 PM, subject to operations and menu availability. Outside food deliveries are not permitted in cottages or café premises. Please use the available restaurant or room-service menu.
Parking and luggage
Parking access depends on weather and availability. Alternative parking may incur third-party fees. Porter assistance from the nearby parking area is available at ₹200. Please call reception before arrival if you need assistance. Same-day luggage storage is ordinarily complimentary; overnight storage requires management approval. Liability is subject to applicable law.
Power backup and appliances
During ordinary outages, essential backup power is generally scheduled 6:00 PM–11:00 PM. During an extended outage or extreme-weather emergency, limited morning backup may be provided from 9:00 AM to 11:00 AM for essential lighting and charging. High-power appliances must not be used on backup circuits. Follow kettle and geyser safety instructions.
Long-stay benefits
3–6 consecutive nights: a 15% discount on the standard room tariff. Linen and pillowcases are refreshed every second day, with daily essential cleaning and waste clearance.
7 or more consecutive nights: a 20% discount on the standard room tariff; two days of complimentary laundry covering up to six garments in total; and a 10% discount on qualifying food and non-alcoholic beverage orders once the single or cumulative food bill reaches ₹8,000. Laundry excludes accessories and undergarments. Linen is refreshed every second day.
Benefits apply to uninterrupted stays, cannot be exchanged for cash or transferred, and expire at check-out. If an early departure reduces the stay below the qualifying tier, standard room tariffs and applicable meal/laundry charges are recalculated for the final bill.
Policy updates
Trail Side Hospitality LLP may revise these website policies from time to time without providing individual advance notice, where permitted by applicable law. Updated versions will be published on this website and will generally apply from their stated effective date or, if none is stated, their publication date. Please review the current policies before using this website, making an enquiry, or placing a new booking. Material changes will not automatically alter confirmed bookings or remove rights and remedies provided by applicable law. Where law requires specific notice or consent, we will provide or obtain it.